The Moon Palace Cancun - All Inclusive is located in Cancun, just steps from the beach, and features 2-person spa baths in each room. It has a full-service spa and a Jack Nicklaus-designed 27-hole golf course. A flat-screen satellite TV is included in each room. A minibar, a liquor dispenser, and a private terrace are included in every accommodation. There are two lagoon-style outdoor pools at Moon Palace Cancun - All Inclusive. It also has a children's pool and two state-of-the-art gyms. A wave simulator is also available to guests. On-site beauty services and a spa are available. Moon Palace Cancun - All Inclusive visitors can use on-site car rental facilities and a travel agency to get around the neighbourhood. Nearby are shops, restaurants, and entertainment.

The location of this hotel is excellent. It's only a block away from Times Square. It is, however, let down by unpleasant and inept employees. There are around 600 rooms in the hotel. However, there is a shortage of personnel. When the hotel is packed, they provide a breakfast buffet that is insanely busy. For our second morning's breakfast, we were whisked into a different area of the hotel. It was a complete disaster. We had to wait in line to go down some back steps. This has not been apologized for. Just like cattle, they were herded. The first morning, we had breakfast at a fantastic restaurant. It's smaller and less congested. When we returned the next morning at 9 a.m., a terrible staff member named Maria shoved us out. There was no apology, just a request to leave and go to the other restaurant. During our stay, our room was not cleaned at all. Even after asking reception to look into it in person. IN ADDITION TO CALLING DOWN TO RECEPTION ANOTHER TIME LATER IN THE DAY. Fortunately, one day they brought us clean towels. If you prefer service with a smile, this hotel is not for you. It was a huge letdown.